Marberry Return & Refund Policy

All approved refunds are issued as Marberry shop currency (store credit) for use on future purchases.

No cash refunds or refunds to the original payment method are available, except where required by applicable law.

Returns

To request a return, contact Marberry customer support with your order number, reason for return, and relevant photographs.

Items returned for a change of mind must be unused, unworn, unwashed, and in their original condition, with all tags and packaging intact. Please obtain return approval and shipping instructions before sending your item back.

Once we receive and inspect your return, we will notify you of its approval or rejection.

Refunds as Shop Currency

For approved returns, the eligible amount paid for the returned item will be issued as Marberry shop currency.

Shop currency:

• Can be used toward future purchases from Marberry.

• Cannot be withdrawn, redeemed for cash, or transferred to a bank account.

• Will reflect the amount actually paid after any discounts.

Shipping Charges

Shipping charges are non-refundable and will not be included in the shop currency issued for an approved return, except where required by applicable law.

Damaged, Defective, or Incorrect Items

If your order arrives damaged, defective, or incorrect, contact Marberry customer support promptly with your order details and clear photographs so we can review the issue and arrange an appropriate resolution.

Your Consumer Rights

This policy does not limit your statutory consumer rights. Where applicable law requires a refund of shipping charges, a refund to the original payment method, or another remedy, Marberry will comply.