Last updated: 29 October 2026
MarBerry is operated by PIYUSH BOTHRA, trading as MarBerry. Contact support.marberry@gmail.com or +91 74834 89174 for help.
Two-day return and exchange window
Request an eligible return or exchange within 2 calendar days / 48 hours of delivery. Use the Return or exchange page or contact us with your order number, the item and the reason.
For a voluntary change-of-mind return, jewellery must be unworn, unused and unwashed, in its original condition, with original tags, packaging and accessories. Provide your order number or other proof of purchase.
These voluntary-return requirements do not remove remedies for goods received damaged, defective, incorrect or materially different from their description, or other remedies required by law.
Return instructions
Wait for approval and instructions before sending an item back. We will confirm the return address, shipping arrangements and any applicable return-shipping cost before you send it. The registered office is not automatically the return address.
We inspect the returned item and notify you of approval or the reason for rejection. Contact us if you need an update.
Refund method and duration
Prepaid orders: approved refunds are monetary refunds to the original payment method, processed through the payment gateway used for the transaction.
Cash-on-delivery (COD) orders: approved voluntary refunds are issued as MarBerry store credit via gift card.
We initiate approved refunds within 2 calendar days of approval. For prepaid orders, the bank or payment provider controls how long it takes for the refund to appear in your account after initiation. We will share the available refund confirmation or reference. The two-day period is the initiation period and does not promise bank credit within two days.
For COD orders, we initiate the approved store-credit refund within the same two-day period and notify you when it is available. Store credit can be used for future MarBerry purchases and cannot ordinarily be withdrawn as cash or transferred to a bank account. Applicable validity and redemption conditions are disclosed with the credit terms.
The eligible refund or credit reflects the amount actually paid for the approved returned item after discounts. Original shipping charges are excluded from voluntary change-of-mind refunds or credit, except where required by law.
If you have not received refund initiation confirmation or store-credit confirmation after the stated period, contact us with your order number.
Damaged, defective or incorrect goods
Tell us as soon as you discover an issue and provide order details and clear photographs where available. Keep the product and packaging while we review it.
We will arrange the appropriate remedy and handle delivery/return-shipping charges as required for the issue. The condition requirements for voluntary returns do not exclude defects present when you received the goods.
Required monetary refunds
Our COD store-credit policy does not remove any monetary refund or other remedy required by applicable law or applicable payment-processing rules. Where a monetary refund is required, it will be processed through the required route, including the original payment method where applicable. We will communicate its initiation and the payment provider’s applicable credit timeline.
Exchanges
Exchanges are subject to stock. We will confirm availability, any price difference and any applicable shipping cost before proceeding. If an exchange is unavailable, we will explain the eligible return or other remedy.
Failed payments
If money is debited but your order is not confirmed, contact us with the transaction reference and payment date. We will check the payment status with the provider and assist with reconciliation or reversal. A failed-payment reversal is separate from a voluntary return credited to your MarBerry balance.
Contact
PIYUSH BOTHRA trading as MarBerry
Ward No.-02, Gajsinghpur, Ganganagar, Rajasthan 335024, India
support.marberry@gmail.com · +91 74834 89174